Heilan Coo Centrepiece

Items purchased from our online store which are damaged, faulty, incorrect or unwanted must be returned within 30 days of receipt as long as it is returned in its original condition and packaging.

 

If your item is faulty, damaged or not as expected, please contact us first, either by emailing sales@norsestone.co.uk or call 01955 467000 (Monday to Friday from 9.30am to 5.00pm), and state your order number, the product at fault and the issue. We will do our best to resolve any issues and provide a refund or replacement where required, we may required photos as evidence of issues. If you do need to return the product, we will refund the postage charge.

 

Once we receive and reply to your return request, please return the item and we will process the refund/exchange within 72 hours.

 

Please send returns to: Norse Stone Ltd, Lieurary Quarry, Westfield, Thurso, Caithness, KW14 7QR

Standard UK Delivery:

All items that are in stock are dispatched within 1-2 business days and shipped with Royal Mail's 1st Class Signed For or Parcelforce Express service, depending on size and weight. Please note our dispatch times can increase during busier periods. See our FAQ page for further details.

 

Local Collection:

Local collection from our Lieurary Quarry is available for customers within Caithness, free of charge. Orders in stock are usually ready for collection within 1-2 business days. Please note, this is an active quarry so we ask customers to wait until they receive notification email that their order is ready for collection and call us prior to arrival on 01955 467 000.