Terms & Conditions

You can visit our online shop at www.norsestone.co.uk/shop

You can visit our online shop at www.norsestone.co.uk/shop

You can buy items from our Highlands Collection including coasters, placemats, centrepieces and gift sets. All of these are made using Caithness flagstone from our own quarries. If you like any of our items but want a different design, get in touch with us as we can create bespoke designs as well.

Standard UK Delivery: All deliveries are dispatched within 1-2 business days and shipped with Royal Mail's Tracked 48 service. Please note our dispatch times can increase during busier periods. We charge a flat rate of £8.00 for UK postage. Local Collection: Local collection from our Lieurary Quarry is available for customers within Caithness, free of charge. Orders are usually ready for collection within 1-2 business days. Please note, this is an active quarry so we ask customers to wait until they receive notification email that their order is ready for collection and call us prior to arrival on 01955 467 000.

Items purchased from our online store which are damaged, faulty, incorrect or unwanted must be returned within 30 days of receipt as long as it is returned in its original condition and packaging. If your item is faulty, damaged or not as expected, please contact us first, either by emailing sales@norsestone.co.uk or call 01955 467000 (Monday to Friday from 9.30am to 5.00pm), and state your order number, the product at fault and the issue. We will do our best to resolve any issues and provide a refund or replacement where required, we may required photos as evidence of issues. If you do need to return the product, we will refund the postage charge. Once we receive and reply to your return request, please return the item and we will process the refund/exchange within 72 hours. Please send returns to: Norse Stone Ltd, Lieurary Quarry, Westfield, Thurso, Caithness, KW14 7QR

Norse Stone endeavours to maintain the highest levels of security. We take the privacy and security of payment and personal details very seriously. We protect these by using the following: - Norsestone.co.uk uses high-level SSL encryption technology through Wix, the most advanced security software currently available for online transactions. You can tell a page is secure as 'https' or a small locked padlock will be at the front of the website address in your browser window. - Our checkout process uses Wix Payments which complies with the highest information security standards, the Payment Card Industry Data Security Standards (PCI DSS).

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Norse Stone’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. ​ The term ‘Norse Stone’ or ‘us’ or ‘we’ refers to the owner of the website whose address is Lieurary Quarry, Westfield, Thurso, Caithness, KW14 7QR. The term ‘you’ refers to the user or viewer of our website. ​ The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. ​ Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. ​ Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. ​ This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. ​ Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). ​ Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms and Conditions for the Supply of Goods and Services The Customer's attention is particularly drawn to the provisions of clause 13 (Limitation of Liability) and clause 14 (Personal Liability of Directors/Members) 1. Interpretation The following definitions and rules of interpretation apply in this agreement. 1.1 Definitions: Business Day: a day other than a Saturday, Sunday or public holiday in Scotland, when banks in Edinburgh are open for business. Commencement Date: has the meaning given in clause 2.2 . Conditions: these terms and conditions as amended from time to time in accordance with clause 17.8 . Contract: the contract between the Supplier and the Customer for the supply of Goods and/or Services in accordance with these Conditions. Customer: the person or firm who purchases the Goods and/or Services from the Supplier. Data Controller: has the meaning set out in section 1(1) of the Data Protection Act 1998. Data Subject: an individual who is the subject of Personal Data. Deliverables: the deliverables set out in the Order produced by the Supplier for the Customer. Delivery Location: has the meaning given in clause 4.2 . Force Majeure Event: has the meaning given to it in clause 16 . Goods: the goods (or any part of them) set out in the Order. Goods Specification: any specification for the Goods, including any relevant plans or drawings, that are agreed by the Customer and the Supplier. Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world. Order: the Customer's order for the supply of Goods and/or Services, as set out in the Customer's written acceptance of the Supplier's quotation or in the Customer's purchase order form. Personal Data: has the meaning set out in section 1(1) of the Data Protection Act 1998 and relates only to personal data, or any part of such personal data, in respect of which the Customer is the Data Controller and in relation to which the Supplier is providing services under the Contract. Processing and process: have the meaning set out in section 1(1) of the Data Protection Act 1998. Services: the services, including the Deliverables, supplied by the Supplier to the Customer as set out in the Service Specification. Service Specification: the description or specification for the Services provided in writing by the Supplier to the Customer. Supplier: Norse Stone Limited registered in Scotland with company number SC509668. Supplier Materials: has the meaning given in clause 8.1(h) . 1.2 Interpretation: (a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality). (b) A reference to a party includes its personal representatives, successors and permitted assigns. (c) A reference to a statute or statutory provision is a reference to it as amended or re- enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision. (d) Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. (e) A reference to writing or written includes faxes and emails. 2. Basis of contract 1.1 The Order constitutes an offer by the Customer to purchase Goods and/or Services in accordance with these Conditions. 1.2 The Order shall only be deemed to be accepted when the Supplier issues written acceptance of the Order at which point and on which date the Contract shall come into existence (Commencement Date). 2.1 Any samples, drawings, descriptive matter or advertising issued by the Supplier and any descriptions of the Goods or illustrations or descriptions of the Services contained in the Supplier's catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Services and/or Goods described in them. They shall not form part of the Contract or have any contractual force. ​ 2.2 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. 2.3 Any quotation given by the Supplier shall not constitute an offer, and is only valid for a period of 20 Business Days from its date of issue. 2.4 All of these Conditions shall apply to the supply of both Goods and Services except where application to one or the other is specified. 3. Goods 3.1 The Goods are described in the Goods Specification. 3.2 To the extent that the Goods are to be manufactured in accordance with a Goods Specification supplied by the Customer, the Customer shall indemnify the Supplier against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by the Supplier arising out of or in connection with any claim made against the Supplier for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with the Supplier's use of the Goods Specification. This clause 3.2 shall survive termination of the Contract. 3.3 The Supplier reserves the right to amend the Goods Specification if required by any applicable statutory or regulatory requirement, and the Supplier shall notify the Customer in any such event. 4. Delivery of Goods 4.1 The Supplier shall ensure that: (a) each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, all relevant Customer and Supplier reference numbers, the type and quantity of the Goods, special storage instructions (if any) and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered; and (b) it states clearly on the delivery note any requirement for the Customer to return any packaging material to the Supplier. The Customer shall make any such packaging materials available for collection at such times as the Supplier shall reasonably request. Returns of packaging materials shall be at the Supplier's expense. 4.2 The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies the Customer that the Goods are ready. 4.3 Delivery of the Goods shall be completed on the completion of unloading of the Goods at the Delivery Location. 4.4 Any dates quoted for delivery of the Goods are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. 4.5 If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions for the Goods or any relevant instruction related to the supply of the Goods. 4.6 If the Customer fails to accept delivery of the Goods within three Business Days of the Supplier notifying the Customer that the Goods are ready, then except where such failure or delay is caused by a Force Majeure Event or by the Supplier's failure to comply with its obligations under the Contract in respect of the Goods: (a) delivery of the Goods shall be deemed to have been completed at 9.00 am on the third Business Day following the day on which the Supplier notified the Customer that the Goods were ready; and (b) the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance). 4.7 If ten Business Days after the Supplier notified the Customer that the Goods were ready for delivery the Customer has not accepted delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods. 4.8 If the Supplier delivers up to and including 5% more or less than the quantity of Goods ordered the Customer may not reject them, but on receipt of notice from the Customer that the wrong quantity of Goods was delivered, the Supplier shall make a pro rata adjustment to the invoice for the Goods. 4.9 The Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment. 5. Quality of Goods 5.1 The Supplier warrants that on delivery the Goods shall: (a) conform with their description and the Goods Specification but allowing for any minor colour variations as the Goods are made of a natural material; (a) be free from material defects in design, material and workmanship; (b) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and (c) be fit for any purpose held out by the Supplier. 5.2 Subject to clause 5.3 , the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full if: (a) the Customer gives notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1 ; (b) the Supplier is given a reasonable opportunity of examining such Goods; and (c) the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Customer's cost. 5.3 The Supplier shall not be liable for the Goods; failure to comply with the warranty in clause 5.1 if: (a) the Customer makes any further use of such Goods after giving a notice in accordance with clause 5.2 ; (b) the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; (c) the defect arises as a result of the Supplier following any drawing, design or Goods Specification supplied by the Customer; (d) the Customer alters or repairs such Goods without the written consent of the Supplier; (e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions; or (f) the Goods differ from the Goods Specification as a result of changes made to ensure they comply with applicable statutory or regulatory standards. 5.4 Except as provided in this clause 5 , the Supplier shall have no liability to the Customer in respect of the Goods; failure to comply with the warranty set out in clause 5.5 The terms of these Conditions shall apply to any repaired or replacement Goods supplied by the Supplier. 6. Title and risk 6.1 The risk in the Goods shall pass to the Customer on completion of delivery. 6.2 Title to the Goods shall not pass to the Customer until the earlier of: (a) the Supplier receives payment in full (in cash or cleared funds) for the Goods and any other goods that the Supplier has supplied to the Customer in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums; and (b) the Customer resells the Goods, in which case title to the Goods shall pass to the Customer at the time specified in clause 6.4 . 6.3 Until title to the Goods has passed to the Customer, the Customer shall: (a) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier's property; (b) not remove, deface or obscure any identifying mark or packaging on or relating to the Goods; (c) maintain the Goods in satisfactory condition and keep them insured against all risks for their full price on the Supplier's behalf from the date of delivery; (d) notify the Supplier immediately if it becomes subject to any of the events listed in clause 15; and (e) give the Supplier such information relating to the Goods as the Supplier may require from time to time. 6.4 Subject to clause 6.5 , the Customer may resell or use the Goods in the ordinary course of its business (but not otherwise) before the Supplier receives payment for the Goods. However, if the Customer resells the Goods before that time: (a) it does so as principal and not as the Supplier’s agent; and (b) title to the Goods shall pass from the Supplier to the Customer immediately before the time at which resale by the Customer occurs. 6.5 If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 15, then, without limiting any other right or remedy the Supplier may have: (a) the Customer's right to resell Goods or use them in the ordinary course of its business ceases immediately; and (b) the Supplier may at any time: (i) require the Customer to deliver up all Goods in its possession which have not been resold, or irrevocably incorporated into another product; and (ii) if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them. 7. Supply of Services 7.1 The Supplier shall supply the Services to the Customer in accordance with the Service Specification in all material respects. 7.2 The Supplier shall use all reasonable endeavours to meet any performance dates for the Services specified in the quotation, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services. 7.3 The Supplier reserves the right to amend the Service Specification if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and the Supplier shall notify the Customer in any such event. 7.4 The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill. ​ ​ 8. Customer's obligations 8.1 The Customer shall: (a) ensure that the terms of the Order and any information it provides in the Service Specification and the Goods Specification are complete and accurate; (b) co-operate with the Supplier in all matters relating to the Services; (c) provide the Supplier, its employees, agents, consultants and subcontractors, with access to the Customer's premises, office accommodation and other facilities as reasonably required by the Supplier to provide the Services; (d) provide the Supplier with such information and materials as the Supplier may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects; (e) prepare the Customer's premises for the supply of the Services; (f) obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start; (g) comply with all applicable laws, including health and safety laws; (h) keep all materials, equipment, documents and other property of the Supplier (Supplier Materials) at the Customer's premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to the Supplier, and not dispose of or use the Supplier Materials other than in accordance with the Supplier's written instructions or authorisation; and (i) comply with any additional obligations as set out in the Service Specification and the Goods Specification; 8.2 If the Supplier's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default): (a) without limiting or affecting any other right or remedy available to it, the Supplier shall have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays the Supplier's performance of any of its obligations; (b) the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier's failure or delay to perform any of its obligations as set out in this clause 8.2 ; and (c) the Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default. 9. Charges and payment 9.1 The price for Goods: (a) shall be the price set out in the Order or, if no price is quoted, the price set out in the Supplier's published price list as at the date of the order; and (b) shall be exclusive of all costs and charges of packaging, insurance, transport of the Goods, which shall be invoiced to the Customer unless otherwise stated. 9.2 The charges for Services shall be calculated on a time and materials basis: (a) the charges shall be calculated in accordance with the Supplier's fee rates, as set out in the Order; (b) the Supplier shall be entitled to charge the Customer for any expenses reasonably incurred by the individuals whom the Supplier engages in connection with the Services including travelling expenses, hotel costs, subsistence and any associated expenses, and for the cost of services provided by third parties and required by the Supplier for the performance of the Services, and for the cost of any materials. 9.3 The Supplier reserves the right to: (a) increase the charges for the Services on an annual basis with effect from each anniversary of the Commencement Date in line with the percentage increase in the Retail Prices in the preceding 12-month period and the first such increase shall take effect on the first anniversary of the Commencement Date and shall be based on the latest available figure for the percentage increase in the Retail Prices Index; (b) increase the price of the Goods, by giving notice to the Customer at any time before delivery, to reflect any increase in the cost of the Goods to the Supplier that is due to: (i) any factor beyond the control of the Supplier (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs); (ii) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Goods Specification; or (iii) any delay caused by any instructions of the Customer in respect of the Goods or failure of the Customer to give the Supplier adequate or accurate information or instructions in respect of the Goods. 9.4 In respect of Goods, the Supplier shall invoice the Customer on or at any time after completion of delivery. In respect of Services, the Supplier shall invoice the Customer on completion of the Services. The Supplier reserves the right to request that a deposit of 50% is paid in advance when a bespoke or custom order is placed. 9.5 The Customer shall pay each invoice submitted by the Supplier: (a) within 30 days of the date of the invoice or in accordance with any credit terms agreed by the Supplier and confirmed in writing to the Customer; and (b) in full and in cleared funds to a bank account nominated in writing by the Supplier, and time for payment shall be of the essence of the Contract. ​ 9.6 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Supplier to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Services or Goods at the same time as payment is due for the supply of the Services or Goods. 9.7 If the Customer fails to make a payment due to the Supplier under the Contract by the due date, then, without limiting the Supplier's remedies under clause 14 (Termination), the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 9.7 will accrue each day at 4% a year above the Bank of Scotland's base rate from time to time, but at 4% a year for any period when that base rate is below 0%. 9.8 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). 10. Intellectual property rights 10.1 All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by the Customer) shall be owned by the Supplier. 10.2 The Customer grants the Supplier a fully paid-up, non-exclusive, royalty-free non- transferable licence to copy and modify any materials provided by the Customer to the Supplier for the term of the Contract for the purpose of providing the Services to the Customer. 11. Data protection and data processing 11.1 The Customer and the Supplier acknowledge that for the purposes of the Data Protection Act 1998, the Customer is the Data Controller and the Supplier is the data processor in respect of any Personal Data. 11.2 The Supplier shall process the Personal Data only in accordance with the Customer's instructions from time to time and shall not process the Personal Data for any purposes other than those expressly authorised by the Customer. 11.3 The Supplier shall take reasonable steps to ensure the reliability of all its employees who have access to the Personal Data. 11.4 Each party warrants to the other that it will process the Personal Data in compliance with all applicable laws, enactments, regulations, orders, standards and other similar instruments. 11.5 The Supplier warrants that, having regard to the state of technological development and the cost of implementing any measures, it will: (a) take appropriate technical and organisational measures against the unauthorised or unlawful processing of Personal Data and against the accidental loss or destruction of, or damage to, Personal Data to ensure a level of security appropriate to: (i) the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage; and (ii) the nature of the data to be protected; and (b) take reasonable steps to ensure compliance with those measures. 11.6 Each party agrees to indemnify and keep indemnified and defend at its own expense the other party against all costs, claims, damages or expenses incurred by the other party or for which the other party may become liable due to any failure by the first party or its employees or agents to comply with any of its obligations under this clause 11. 11.7 The Customer acknowledges that the Supplier is reliant on the Customer for direction as to the extent to which the Supplier is entitled to use and process the Personal Data. Consequently, the Supplier will not be liable for any claim brought by a Data Subject arising from any action or omission by the Supplier, to the extent that such action or omission resulted directly from the Customer's instructions. 11.8 The Supplier may authorise a third party (subcontractor) to process the Personal Data provided that the subcontractor's contract: (a) is on terms which are substantially the same as those set out in this agreement; and (b) terminates automatically on termination of this agreement for any reason. 12. Confidentiality 12.1 Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 12.2. 12.2 Each party may disclose the other party's confidential information: (a) to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 12; and (b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority. 12.3 Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the Contract. 13. Limitation of liability: THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE. 13.1 Nothing in these Conditions shall limit or exclude the Supplier's liability for: (a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); (d) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or (e) defective products under the Consumer Protection Act 1987. 13.2 Subject to clause 13.1 , the Supplier shall not be liable to the Customer, whether in contract, delict (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for: (a) loss of profits; (b) loss of sales or business; (c) loss of agreements or contracts; (d) loss of anticipated savings; (e) loss of use or corruption of software, data or information; (f) loss of or damage to goodwill; and (g) any indirect or consequential loss. 13.3 Subject to clause 13.1 , the Supplier's total liability to the Customer, whether in contract, delict (including negligence), breach of statutory duty or otherwise, arising under or in connection with the Contract, shall be limited to £[AMOUNT] or [PERCENTAGE]% of the total charges paid under the Contract. 13.4 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract. 13.5 This clause 13 shall survive termination of the Contract. 14. Personal Liability of Directors/Members: THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE. It is Norse Stone Limited’s normal practice to ask the directors of any Customer which is a company, or the members of a limited liability partnership (LLP) or individuals connected with any other limited liability entity to undertake personally to pay any sums outstanding to Norse Stone Limited in the event the Customer is unable to do so. Accordingly, please note that by entering into a Contract with Norse Stone Limited on behalf of a company, LLP or other vehicle with limited liability, then you are undertaking personally to us to pay our invoices together with VAT and outlays. The directors of any company or the members of an LLP, placing contracts with Norse Stone Limited will also be jointly and severally liable for any invoices and outlays incurred by the company or LLP. The directors (or members in the case of an LLP) of any company entering into contracts with Norse Stone Limited are deemed to have accepted this condition by continuing to accept our goods and services following the receipt of these terms and conditions. 15. Termination 15.1 Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if: (a) the other party commits a material breach of its obligations under the Contract and (if such breach is remediable) fails to remedy that breach within 14 days after receipt of notice in writing to do so; (b) the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction; (c) the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or (d) the other party's financial position deteriorates to such an extent that in the terminating party's opinion the other party's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy. 15.2 Without affecting any other right or remedy available to it, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if: (a) the Customer fails to pay any amount due under the Contract on the due date for payment; or (b) there is a change of control of the Customer. 15.3 Without affecting any other right or remedy available to it, the Supplier may suspend the supply of Services or all further deliveries of Goods under the Contract or any other contract between the Customer and the Supplier if the Customer fails to pay any amount due under the Contract on the due date for payment, the Customer becomes subject to any of the events listed in clause 14.2(b) to clause 14.2(d), or the Supplier reasonably believes that the Customer is about to become subject to any of them. 16. Consequences of termination 16.1 On termination of the Contract: (a) the Customer shall immediately pay to the Supplier all of the Supplier's outstanding unpaid invoices and interest and, in respect of Services and Goods supplied but for which no invoice has been submitted, the Supplier shall submit an invoice, which shall be payable by the Customer immediately on receipt; (b) the Customer shall return all of the Supplier Materials and any Deliverables or Goods which have not been fully paid for. If the Customer fails to do so, then the Supplier may enter the Customer's premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract. 16.2 Termination of the Contract shall not affect any rights, remedies, obligations and liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. 16.3 Any provision of the Contract that expressly or by implication is intended to have effect after termination shall continue in full force and effect. 17. Force majeure Neither party shall be in breach of the Contract nor liable for delay in performing or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control. 18. General 18.1 Assignment and other dealings (a) The Supplier may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract. (b) The Customer shall not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract without the prior written consent of the Supplier. 18.2 Notices. (a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by fax to its main fax number or sent by email to the address specified in the quotation. (b) Any notice or other communication shall be deemed to have been received: if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or at the time recorded by the delivery service; or, if sent by fax [or email], at 9.00 am on the next Business Day after transmission. (c) This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution. 18.3 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract. 18.4 Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy. 18.5 No partnership or agency. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute either party the agent of the other, or authorise either party to make or enter into any commitments for or on behalf of the other party. 18.6 Entire agreement. (a) The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. (b) Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misrepresentation based on any statement in the Contract. (c) Nothing in this clause shall limit or exclude any liability for fraud. 18.7 Variation. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is agreed in writing and signed by the parties (or their authorised representatives). 18.8 Governing law. The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of Scotland. 18.9 Jurisdiction. Each party irrevocably agrees that the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

We are a team of hard working, skilled individuals led by managing director, Michael Ronaldson. Based in the North of mainland Scotland in our Lieurary Quarry, we specialise in the production of Caithness flagstone products doing everything from extracting the stone to hand finishing your individual order.

In short, it is a devonian sandstone named after the county in which it is most commonly found. A very versatile and durable material, it has many uses. You can find out more about our stone here.

At the moment, Norse Stone only supplies and process Caithness flagstone however we are always looking to develop our skills and business in the future.

We currently have two quarries. Our main quarry is Lieurary where our workshop and processing facilities are also based and our second is at Banniskirk.

Caithness is scattered with walls and buildings made using Caithness flagstone, some of which are easily a hundred years old. Because of our materials natural durability, you can expect an almost unrivalled life expectancy across our product range. See our roofing brochure for a comparison example against other commonly used materials.

Yes, our Caithness flagstone is CE labeled has been tested according to the following British Standards: BS EN 12407:2007, Natural stone test methods. Petrographic examination. BS EN 1936:2006, Natural stone test methods. Determination of real density and apparent density, and of total and open porosity. BS EN 13755:2008, Natural stone test methods. Determination of water absorption at atmospheric pressure. BS EN 12372: 2006, Natural stone test methods. Determination of flexural strength under concentrated load. BS EN 12372: 2006, Natural stone test methods. Determination of flexural strength under concentrated load, after 56 cycles of frost conditioning to BSEN 12371 2010. BS EN 1926:2006, Natural stone test methods. Determination of uniaxial compressive strength. BS EN 1926:2006, Natural stone test methods. Determination of uniaxial compressive strength, after 56 cycles of frost conditioning to BSEN 12371 2010. BS EN 14231: 2003, Natural stone test methods. Determination of the slip resistance by means of the pendulum tester. BS EN 14157: 2004, Natural stone test methods. Determination of abrasion resistance Method A. Results for the following can be found on our Technical page.

We don't currently have a showroom at our quarries however we do have a selection of photos across our website which covers our product range as well as brochures and samples available in a variety of finishes. We also have some hearths on display at RDI Renewables.

Yes, all orders are individually made by the Norse Stone team so bespoke orders with unique sizes, shapes and thicknesses are perfectly achievable.

We do have an in-house design team who can help with your specific order requirements. Contact us to begin the design process.

Orders can be made using different surface finishes and edging ranging from the natural textured Riven finish to the high sheen on our High Polished finish. Check out our Guide to Stone Finishes blog which looks at each finish and their recommended uses. If you are still not sure which of our surface finishes to choose, request a sample.

Different products are recommended to be made using different thicknesses. For example a hearth is usually made anywhere between 25mm and 45mm thickness. There is also the option of having your stone thickness calibrated for those projects that require a more precise finish. Contact us and we can advise you of the best thickness depending on your order.

Our lead times can vary depending on the time of year and current work loads. On average our lead time is 3 weeks however we will provide an updated lead time when an order is placed. If you would like an up to date lead time before ordering, please contact us.

Unfortunately we currently do not install orders, we supply only.

You can visit our online shop at www.norsestone.co.uk/shop

You can buy items from our Highlands Collection including coasters, placemats, centrepieces and gift sets. All of these are made using Caithness flagstone from our own quarries. If you like any of our items but want a different design, get in touch with us as we can create bespoke designs as well.

Standard UK Delivery: All items that are in stock are dispatched within 1-2 business days and shipped with Royal Mail's 1st Class Signed For or Parcelforce Express services, depending on size and weight. Please note our dispatch times can increase during busier periods. Delivery prices are as follows: - Smaller items (coasters) = £6.50 - Medium items (centerpiece) = £13.50 - Large items (placemats / gift sets) = £24.50 Local Collection: Local collection from our Lieurary Quarry is available for customers within Caithness, free of charge. Orders that are in stock are usually ready for collection within 1-2 business days. Please note, this is an active quarry so we ask customers to wait until they receive notification email that their order is ready for collection and call us prior to arrival on 01955 467 000.

Items purchased from our online store which are damaged, faulty, incorrect or unwanted must be returned within 30 days of receipt as long as it is returned in its original condition and packaging. If your item is faulty, damaged or not as expected, please contact us first, either by emailing sales@norsestone.co.uk or call 01955 467000 (Monday to Friday from 9.30am to 5.00pm), and state your order number, the product at fault and the issue. We will do our best to resolve any issues and provide a refund or replacement where required, we may required photos as evidence of issues. If you do need to return the product, we will refund the postage charge. Once we receive and reply to your return request, please return the item and we will process the refund/exchange within 72 hours. Please send returns to: Norse Stone Ltd, Lieurary Quarry, Westfield, Thurso, Caithness, KW14 7QR

Norse Stone endeavours to maintain the highest levels of security. We take the privacy and security of payment and personal details very seriously. We protect these by using the following: - Norsestone.co.uk uses high-level SSL encryption technology through Wix, the most advanced security software currently available for online transactions. You can tell a page is secure as 'https' or a small locked padlock will be at the front of the website address in your browser window. - Our checkout process uses Wix Payments and PayPal which complies with the highest information security standards, the Payment Card Industry Data Security Standards (PCI DSS).

Yes, we can arrange delivery for orders all over Scotland and the UK. We have even sent orders overseas. Bespoke orders: Please contact us for a quote for any bespoke orders. Online shop: Online orders are delivered using Royal Mail's Tracked 48 service. Please see our Online Shop FAQ page for further details.

Yes, collection of orders can be arranged however as it is an active work site, the day and time of collection must be arranged with us prior to arrival. Contact us to discuss a collection day and time that would suit you.